Fonelogic, Inc. relies on our Customer Service Department to provide the competitive edge in a highly competitive market. We are looking for energetic and motivated individuals who thrive on providing customer satisfaction with every call they receive. Customer Service Representatives are the voice of Fonelogic, Inc. and provide the contact medium between us and our customers. Customer Service Reps must provide an excellent impression of Fonelogic with our customer base, must have strong problem solving ability, and must enjoy working with people on the phone.

Responsibilities include but are not limited to:

First line of communication between Fonelogic and its customers

Provide problem resolution via the telephone

Resolve customer problems on first call

Conduct credit card sales and recharges

Open trouble tickets with associated carriers

Communicate problems for internal resolution

Monitor all circuits for any problems

Relays problems to the technical group

Must provide excellent customer care

Achieve a very high level of customer satisfaction

Monitor services for potential fraud activity

Other related responsibilities as assigned by Fonelogic via its management team

Qualifications:

Sales Experience a must

Experience in the use of VoIP technology is a plus

Ability to communicate effectively and clearly

Excellent verbal and written communication skills

Excellent telephone skills

Ability to talk with customers and think analytically

Strong problem-solving skills

Ability to work on Holidays

Flexible work schedule

Proficiency with MS Windows, MS Office, Internet, and Email

Ability to work under minimal supervision in a fast-paced environment